Frequently Asked Questions
Everything you need to know about your APM Monaco experience.
What materials are used in APM Monaco jewelry?
Our jewelry is handcrafted using 925 sterling silver. Depending on the design, pieces are plated with 18k yellow gold, 18k rose gold, or rhodium. We use high-quality cubic zirconia, freshwater pearls, and other synthetic stones to ensure brilliance and durability.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfumes, and cosmetics. We recommend storing your jewelry in its original pouch and cleaning it gently with a soft microfiber cloth after each use.
What is your shipping policy?
We offer complimentary standard shipping on all orders globally. Once your order is dispatched, you will receive a tracking number via email. Delivery typically takes 3 to 7 business days depending on your location.
What is your return and exchange policy?
You may return or exchange your items within 30 days of receiving your order, provided they are in their original condition and packaging. Please note that personalized items and earrings are non-returnable for hygiene reasons.
Does APM Monaco offer a warranty?
Yes, all APM Monaco jewelry is covered by a 2-year international warranty from the date of purchase. This covers manufacturing defects but does not include damage caused by normal wear and tear or improper care.
Can I have my jewelry repaired?
We provide repair services for items covered under warranty. For pieces outside the warranty period, we offer repair services at a reasonable fee. Please contact our customer service team or visit an APM boutique for an assessment.